SHIPPING & DELIVERY

How can I track my order?

You'll receive an automatic tracking email as soon as your order ships. This email contains your tracking number and a direct link to monitor your package's journey. You can use this tracking information to stay updated on your delivery status at any time.

How long does shipping take?

We're pleased to offer free shipping on all US orders. Here's what you can expect:

  • Processing: Orders placed before 5:00 PM Mountain Time are processed within 1-2 business days.
  • Delivery: Once shipped, delivery takes 3-7 business days within the US, depending on your location and carrier.
  • Total Timeline: Most customers receive their orders within 5-9 business days from the date of purchase.

Please note that processing times may be extended during peak seasons or holidays.

Do you ship internationally?

Currently, we focus on US shipping to ensure the best service and reliability for our customers. We partner with trusted carriers including USPS, FedEx, UPS, and DHL to deliver your orders efficiently and securely.

If you have questions about shipping to a specific location or need special arrangements, please don't hesitate to contact our customer service team at info@brevxi.com.

What if my package is delayed?

While rare, shipping delays can occasionally occur due to unforeseen circumstances. If your order hasn't arrived within the expected timeframe:

  • Check your tracking information for the latest status updates.
  • Allow an additional 2-3 business days, as delays can sometimes be temporary.
  • If the delay persists beyond the expected delivery window, please contact us at info@brevxi.com with your order number and tracking information.

Our team will investigate the issue and work with the carrier to resolve it promptly, ensuring you receive your order as quickly as possible.

ORDERS & PAYMENT

When will my payment be processed?

Payment is required before we process your order. Once your payment is successfully authorized, we immediately begin preparing your order for shipment. You'll receive a confirmation email with your order details and tracking information once your package ships.

Do you offer free shipping?

Absolutely! We offer free shipping on all US orders, regardless of order size. Whether you're purchasing a single item or multiple products, you'll enjoy complimentary shipping to your doorstep.

RETURNS & REFUNDS

What is your return policy?

We want you to be completely satisfied with your purchase. We offer a 30-day return window from the date you receive your order. To initiate a return, simply contact us at info@brevxi.com with your order number and reason for return.

Return Process:

  • Contact us within 30 days of receiving your order
  • Provide your order number and reason for return
  • We'll provide return shipping instructions
  • Ship your item back to us in its original condition
  • Receive your refund once we inspect and process your return

We appreciate your business and want to ensure you're completely happy with every purchase.

Who pays for return shipping?

Return shipping costs are the customer's responsibility. We don't provide prepaid return labels, but we'll provide you with clear return shipping instructions when you initiate your return. You can choose any carrier that works best for you (USPS, FedEx, UPS, etc.).

For damaged or defective items, please contact us immediately at info@brevxi.com—we may be able to arrange special handling for these situations.

How long do refunds take?

Refunds are processed within 10 days after we receive and inspect your return. The refund will be credited to your original payment method.

Can I exchange an item?

Yes, exchanges are available upon request. If you'd like to exchange an item for a different size, color, or product, please contact us at info@brevxi.com with your order number and details about the exchange you'd like to make.

We'll work with you to arrange the exchange and provide return shipping instructions. Once we receive and inspect your original item, we'll ship your replacement promptly.

CONTACT & SUPPORT

How can I contact customer service?

We're here to help! You can reach our customer service team through multiple channels:

We're committed to providing exceptional customer service and will do our best to address your questions and concerns quickly.

What are your customer service hours?

Our customer service team is available during the following hours (Mountain Time):

  • Monday to Friday: 10:00 AM - 5:00 PM
  • Saturday and Sunday: 10:00 AM - 4:00 PM

You can email us anytime at info@brevxi.com, and we'll respond during business hours.

How do you use my personal information?

We collect personal information (name, address, email, and payment details) to process your orders, provide customer service, and improve your shopping experience. Your data is handled with the utmost care and security.

How we use your information:

  • Order processing and fulfillment
  • Shipping and delivery coordination
  • Customer service and support
  • Website improvement and analytics
  • Marketing communications (only if you've opted in)

For complete details about our data practices, please review our Privacy Policy. You have the right to access, correct, or request deletion of your personal data at any time.